News

In addition to our nationwide coverage through our Ready-to-Plug-in service (secured postal delivery) we are expanding our physical installation from our base in Buckinghamshire to other parts of the country. This will enable us to provide a person-centred service to our clients. Therefore, we're extending our physical installation service to cover Hertfordshire and Oxfordshire. We're also planning to launch an installation service in Ely, Cambridgeshire in the near future. New installation services cover all aspects of personal alarms and Telecare systems. Our experience shows that the key safe is an important aspect of a care package. Therefore, we'll keep providing and installing key safes as part of our core services.

Note: There have been occasions where we've installed personal alarms, key safes and telecare systems in parts of London and areas that are not within our covered post code areas. These have been done at the request of social care teams, occupational therapists and families to facilitate an early discharge. So please do still call us if your area is not covered by our current installation service. We always go the extra mile to satisfy our clients.

New telecare devices and systems enter the market regularly. It is fairly difficult for service users, carers, care workers and commissioners to keep up with the pace. The internet, though extremely helpful, can make matters worse. Consumers can be easily misled and providers can unknowingly or knowingly mislead clients. Having received many enquiries from carers about what type of alarms, for example, are most appropriate for their loved ones has given us the idea of developing a blog to share our views and insights in this area.

Last week a family from Prestwood, Buckinghamshire approached us to check and replace an alarm, purchased on the internet, which was creating numerous problems for the alarm wearer (a 92 year old person) and the carers. So the first post on our blog is about the alarms answered by carers compared to those managed by a 24/7 care line.

We appreciate if you also share your views, insight and experiences with us through commenting on the subjects or sending us your ideas which will be considered for publishing as a separate post.

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